"What Does that do to you?

Does that blow your mind? That just happened."

This is what I say to our IT guy after 45 mins of him spewing out technical gobbeldy-gook about the printer problem and then I end up solving the technical crisis. The HR chic was having trouble printing on envelopes from a mail merge. Now, I too find the (microsoft office) mail merge territory to be a scary, dangerous place. So the problem is that the microsoft "wizard" leads us to believe our merge is complete and now we just press the print button when we're ready. So we press the print button and 1 of our 250 envelopes print. We try this about 10 times getting the same result. (yes, I know the definition of insanity) So IT guy starts to blame the little HP deskjet that we are trying to use. It doesn't have enough ram, you're overloading it, why aren't you using the Konica Biz Hub? So IT guy switches printers and, guess what, same problem. He's pitching a fit and I say "hey, isn't this why you make the big bucks" so we head back to the computer and I suggest looking at a print preview. Hhhmmm the pages are not scrolling from 1-250. Its only showing page 1. Could this be because the wizard didn't complete the merge? Turns out I'm right—after we close the wizard and click the "merge to printer" everything is fixed. So that's when I start my victory dance and recitation of Ricky Bobby in Talledega Nights. IT guy says he's still taking credit for my fix, because he's the IT guy and he should get all the credit.

Lesson Learned: Mail merge won't print if you didn't complete the "merge to printer."